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How to Customize the Customer Review Request SMS and Email Template
Last Updated: January 23, 2025Customizing your review request SMS and email templates allows you to tailor your communication to better suit your business needs and enhance customer engagement. Follow these steps to customize your templates: Steps to Customize Review Request Templates Navigate to Review Reminders: From the main menu, select the “Automations” option. Click on “Review Requests”. Customize and...
How to Add Your Google Review Link to Your Account?
Last Updated: January 23, 2025Adding your Google My Business review link to your account makes it easy for customers to leave feedback and boosts your online reputation. Follow these simple steps: Step-by-Step Instructions Log in to your app. Navigate to the “Account Settings” section. Locate the “Business Info” link. This is typically found in the left-side menu or a settings...
I’m running out of my monthly SMS quota. What should I do?
Last Updated: January 23, 2025Don’t worry, it’s easy to get more SMS credits when you need them! We offer flexible SMS Reloads for exactly this situation. Here’s what to do: How to Buy an SMS Reload: Desktop: Main Menu: Find the main menu on the left side of your dashboard. Billing Section: Click “Billing,” then select “Buy Add-On.” Choose Your Package: Select...
Where can I check my remaining SMS quota?
Last Updated: January 23, 2025You can easily find your current SMS quota directly on your Ampliyo dashboard: Log in: Access your Ampliyo account. Dashboard Overview: After logging in, you’ll be on your main dashboard. Look for a section titled “SMS Quota” or something similar. Detailed Breakdown: This section should display: Remaining Quota: The number of SMS messages you can still send within your current...
Will I have a dedicated SMS number for Ampliyo communications?
Last Updated: January 23, 2025Yes, if you’re on a Premium plan, you’ll get a unique SMS number for your business. This provides several benefits: Easy Customer Recognition: All your SMS review requests, reminders, and notifications will come from the same number, helping customers easily identify your business. Improved Branding: A dedicated number enhances your brand consistency and builds trust with your customers. Reduced Confusion: Customers...
What happens if I run out of SMS credits?
Last Updated: January 23, 2025Running out of SMS credits means Ampliyo will temporarily stop sending review requests and reminders via text message. Here’s what you need to know: To Continue Sending SMS: Purchase an SMS Reload: You can buy additional SMS credits through the “Billing” section of your dashboard (see previous support articles for step-by-step instructions). We Give You Time: You...
I do not want to send revisit reminders. How do I turn them off?
Last Updated: January 23, 2025We understand that revisit reminders might not be the right fit for every business or service. Here’s how to easily disable them: Desktop: Find the Menu: Locate the main menu on the left-hand side of your screen. Services & Products: Click on “Catalog.” Select the Correct Item: Choose the specific service or product where you want to...