Reviews
How to Send Bulk Review Requests to Customers
Last Updated: January 23, 2025Sending bulk review requests to your customers is a simple and effective way to gather more reviews and enhance your online presence. Follow these steps to send bulk review requests: Steps to Send Bulk Review Requests Navigate to Customer List: From the main menu, select “Customers”. Click on the “Customers List” link. Send Bulk Review...
How to Customize the Customer Review Request SMS and Email Template
Last Updated: January 23, 2025Customizing your review request SMS and email templates allows you to tailor your communication to better suit your business needs and enhance customer engagement. Follow these steps to customize your templates: Steps to Customize Review Request Templates Navigate to Review Reminders: From the main menu, select the “Automations” option. Click on “Review Requests”. Customize and...
What frequency do you recommend for sending review requests to customers?
Last Updated: January 23, 2025Finding the right balance between getting reviews and not overwhelming your customers is key. Here’s our suggested starting point and how to customize it: Default Settings: To get you started, your Ampliyo account automatically sends two review requests: First Request: 30 minutes after a customer’s visit Second Request: 3 days after the visit (if they haven’t already...
Where can I see all the customers information?
Last Updated: January 23, 2025You can easily access all your customer information on the Ampliyo dashboard. Here’s how: Desktop: Locate the Menu: On the left-hand side of your screen, you’ll see the main menu. Navigate to Customers: Click on the “Customers” section, and then select “Customer List.” View Customer Table: A table will appear displaying all your customer information, including: Review Link Status (Opened/Not Opened)...
How can I turn negative feedback into a positive for my business?
Last Updated: January 14, 2025Negative feedback can feel discouraging, but it's a powerful tool for improvement. Here's how to make the best use of it: 1. Acknowledge and Analyze: Don't Ignore It: Read negative feedback carefully. Avoid getting defensive and focus on understanding the customer's issue. Look for Patterns: Are multiple customers reporting similar problems? This signals a systemic issue for your business...
I’m running out of my monthly SMS quota. What should I do?
Last Updated: January 23, 2025Don’t worry, it’s easy to get more SMS credits when you need them! We offer flexible SMS Reloads for exactly this situation. Here’s what to do: How to Buy an SMS Reload: Desktop: Main Menu: Find the main menu on the left side of your dashboard. Billing Section: Click “Billing,” then select “Buy Add-On.” Choose Your Package: Select...
Where can I see customer’s negative feedback or comment?
Last Updated: January 23, 2025Negative feedback, while sometimes difficult to hear, offers incredibly valuable insights for any business. It highlights areas for improvement, helps you understand customer pain points, and gives you the opportunity to turn a negative experience into a positive one. Ampliyo makes it easy to access this feedback so you can act on it. Desktop: Access...